É um dos hoteis que prefiro quando vou a NYC. Localização excelente, praticamente na Times Square, tudo que se precisa perto. Várias linhas de metrô, vários restaurantes legais que se pode ir a pé. O hotel é muito bom, atendimento excelente. A recepção é muito bonita, não fica no térreo do edifício, mas temos de usar uma escada rolante para se chegar lá. A vista de Times Square já prende a atenção. O bar é muito aconchegante, com cardápio variado, como também a carta de bebidas. Academia completa, com piscina. Os quartos são muito confortáveis, bem decorados. Aqueles com final 2 não são muito silenciosos, os elevadores de serviço passam na parede da cabeceira da cama, para quem tem sono leve pode ser um problema. Mas os outros que conheço são extremamente silenciosos. A equipe é muito bem treinada, da última vez que estive lá houve a chegada de uma tempestade de neve, que felizmente foi mais fraca do que prevista. O hotel apresentou uma estrutura muito bem organizada para que pudéssemos ficar hospedados e alimentados, logicamente as opções dos menus foram diminuídas, porém tudo funcionou muito bem, para que os hóspedes pudessem sentir segurança. Enfim, é um hotel excelente no coração do Midtown.

Hotel canceled my reservation without my permission and no response as to why. Now the hotel is fully booked and they won't even answer the phone to explain why they canceled on me.

I stayed at the hotel for two (2) nights. On Saturday morning, while I was sleeping, two (2) people tried to entered my room. I shouted to let them know that someone was inside the room. They did not stop and stayed outside my room for around seven (7) minutes playing with the door. I called the front desk and they apologized because by mistake they told another guest that my room was his room. I understood and didn't complain. The worker from the front desk called me back and offered me something for the inconvenience. He never explained me what. When I did check out I ask for this "something" and they never gave me anything.

I just received notification that my reservation was canceled due to the hotel not being open. I understand these are difficult times however I would expect some assistance in booking a comparable hotel or some sort of compensation so that I could book my own hotel. IHG has been zero help after more than 6 hours of phone calls, of course it is full elsewhere during my planned trip which is why I had originally booked months in advance. Don’t assume your status will help either, I am the highest IHG rewards member and still left out in the rain.

No es lindo, es emocionante!!

As many others, I haven’t recieved my refund. As I’ve heard the hotel is closed at the moment. I wasn’t able to contact through phone. At which social media page can I contact the hotel? The Facebook page was hard to find and it seems dead (last post from March 2020). Edit 2021 october: the social media team has responded fast and they told me the hotel is still closed and funds are frozen. I raised my rating to 2 Star just for the social media team.

Don't stay here. I made a reservation pre-covid. The hotel shut down and a year and a half later I still can not get my refund despite being told I would receive one. Despicable business practices. It's theft. They are knowingly denying me my money.Notice that there are many posts like mine and yet there are no responses from management. Speaks volumes. Great job "Alex K." You obviously are reading these posts because you selectively respond to them.

I had reservations for halloween weekend and suddenly it was canceled by the hotel without notice, email or anything, I found out because I check my IHG app and the reservation wasn't there anymore, called customer service and after 1 hour wait they said nothing they cant do, now hotel are way more expensive, so unprofessional. Stay away from this place unless you want to waste your time !

Hola! Estoy planeando ir con mi familia en víspera de año nuevo y pasar 15 días, quisiera saber si hay alguna fiesta en el hotel para la noche del 31 diciembre o si desde el ahí se aprecia la caída de la bola?

Very cool place. Definitely a place to visit in your lifetime 🇺🇸

Ok experience. The area was run down. Room was fairly clean and small Had to wipe off stains from the bedside table. Overall stay was fairly good.

Really nice and busy place, love the vibe, definitly a space to go in the evening, Pretty crowded but reasonable.

Buen espectáculo de anunciós espectaculares. Van artistas callejeros o grupos de baile, sin embargo, hay mucha gente viciosa y hay mucho homeless, lo que lo convierte en un lugar poco seguro.

Buen día mas que opinión es una pregunta ya que pienso reservar en octubre para 1 semana. Los servicios del hotel como restaurante y gimnasio están abiertos? La mejor habitación es la king con vista a times square? Gracias

Excelente ubicación. Y quiero añadir que me gustó mucho la atención del personal, la comida, la limpieza y calidad de la habitación

Mi estancia fue hace mucho, pero desde luego fue increíble! Buen servicio y atención, ubicación excelente que te hace disfrutar de NYC con solo bajar a la puerta, con restaurantes, fast foods, y distintas tiendas alrededor.10/10

Excelente ubicación, a unos doscientos metros andando de Times Square. Habitación muy amplia y tranquila. Voveriamos a repetir. Gracias.

El hotel debe mejorar varios aspectos, y cuidar las condiciones sanitarias, más allá de la Pandemia, no existe control de quienes entran o salen del hotel, los ascensores superaban en número adecuado de personas, las toallas las entregaban en la conserjería, sin las medidas higiénicas adecuadas....la experiencia no fue satisfactoria. Es un hotel residencial..... rarísimo.

Atendimento excelente. Ótima localização, super próximo à escadaria vermelha.

Muito bem localizado, apenas alguns passos da escadaria da times Square e próximo aos teatros. Problema do hotel são as taxas cobradas que elevam bastante o preço da diária, porém está dentro do padrão de ny.

Excelente hotel, ótimo atendimento, quartos amplos e limpos. Localização muito boa!

Muito bom! Só as instalações dos quartos que são um pouco antigas.

So mad at this company right now. I booked my award stay early September for mid November. My reservation was a few weeks away and now they cancel because the hotel will be closed until November 30...

Still waiting for a refund for a trip that was booked almost 2 years ago for July 2020 and still no sign of our £1500! We have rung & emailed IHG numerous times with no success. Endless excuses...

Several months ago I booked a stay for late Oct 2021. At the last minute they canceled and said it was because they would be closed through Dec 2021. Good heavens! Why take my reservation if you...

I stayed at the Crowne Plaza Times Square (now Hyatt Regency Times Square) primarily for its location, which is undoubtedly its best feature. Situated right in the heart of Times Square, it offers...

Nice place nice new good staff and service must stay at crown for better experience and leisure hope u find this review helpfull...

I expected a better hotel as the brand is famous, but we had a lot of trouble at the reception, during arrival, staff is not nice, the are not patient as well. The shower at our room was poorly...