Discover Luxury and Comfort at Marriott Torreon in Mexico

Hellmut Michael Jungnitz (Mike)

Feb 10, 2022

5

Muito bom. Pessoal atencioso.

Florian Tschurtschenthaler

Jan 13, 2022

5

Nice Marriott Hotel com funcionários muito simpáticos. O café da manhã é delicioso e de segunda a sexta você pode ter acesso ao lounge como membro de titânio. Piscina não é nada de especial e há uma pequena academia. Há estacionamento suficiente ao redor do hotel. Os preços no bar são ok, e tem alguns bons coquetéis e algumas boas garrafas de espírito.

Florian Tschurtschenthaler

Jan 12, 2022

5

Nice Marriott Hotel with very friendly staff. The breakfast is delicious and from Mo-Fr you can get lounge access as a titanium member. Pool is nothing special and there is a small gym. There is enough parking around the hotel. Prices at the bar are ok, and the have some good cocktails and some nice bottles of spirit.

Christian Ramírez

Jan 10, 2022

4

Boa atenção. O GINÁSIO semi-completo. Com atitude você faz u. Bom treinamento. A sala é confortável, mas é estranho que a luz entre pelo corredor. A propriedade é antiga mas está em boas condições.

Christian Ramírez

Jan 10, 2022

4

Bien la atención. El GYM semi completo. Con actitud haces u. Buen entrenamiento. La habitación comoda, pero es extraño que la luz entra del pasillo. La propiedad es viejita pero en buenas condiciones.

David Bojorges

Dec 10, 2021

5

Pessoal de hotel muito simpático, tudo muito eficiente e instalações muito agradáveis, só melhoram a manutenção do ginásio

Oscar Mtb

Dec 10, 2021

4

Por si só, o nome Marriot é sinónimo de qualidade, mas desta vez penso que não conseguiram controlar a situação que surgiu nas suas instalações. Para começar, eles demoraram 30 minutos para nos designar o quarto e nos disseram que havia problemas com o cabo e o ar condicionado (o cabo foi deixado após 10 minutos, mas o ar demorou 24 horas para se corrigir).O mais incômodo era que o hotel era um dos hotéis onde acontecia um torneio de beisebol infantil, o que o transformava em parque de diversões e cantina, já que os pais das crianças os ignoravam além de tomar drinques intoxicantes fora do hotel e nos corredores de o mesmoA situação sobrecarregou os funcionários do hotel, pois eles nunca foram capazes de controlar a situação. No meu caso na minha última noite as crianças estavam correndo no corredor e batendo nas portas me impedindo de dormir já que no dia seguinte estava viajando.Os quartos são confortáveis, as camas e os travesseiros não ficam muito atrás, a decoração me parece um pouco "antiquada".A atenção do pessoal também é boa, mas falta formação e falta de pessoal para poder controlar situações como a mencionada acima.Uma menção muito especial ao Sr. Gerardo do serviço do Bellboy que sempre nos apoiou quando solicitado.

Gloria Saenz

Dec 10, 2021

5

Excelentes instalaciones, delicioso desayuno, muy buen servicio, alberca no climatizada.

David

Dec 10, 2021

5

Muy buenas instalaciones, muy bonito el entorno en el lobby, un gimnasio pequeño pero muy bien adaptado muy útil, buena calidad, muy atento y muy amable personal

Oscar Mtb

Dec 10, 2021

4

Por si solo el nombre Marriot es sinónimo de calidad pero en esta ocasión creo que no pudieron controlar la situación que se presentaba en sus instalaciones. Para empezar tardaron 30 minutos en asignarnos la habitación y nos comentaron que había problemas con el cable y el aire acondicionado ( cable quedó a los 10 minutos pero el aire tardo 24 hrs en corregirse).Lo más incómodo fue que el hotel era uno de los hoteles sede de un torneo de béisbol infantil lo que lo convirtió en un parque de diversiones y cantina ya que los papás de los infantes se desentendian de los mismos además de ingerir bebidas embriagantes al exterior del hotel y en los pasillos del mismoLa situación rebasó al personal del hotel ya que nunca pudieron controlar la situación. En mi caso en mi última noche los niños estuvieron corriendo en el pasillo y tocando las puertas impidiendo que pudiera dormir ya que al día siguiente viajaba.Las habitaciones son cómodas, las camas y almohadas no se quedaban atrás, la decoración me pareció un poco "old fashion".La atención del personal también es buena pero falta capacitación y personal para poder controlar situaciones como la que se comentó anteriormente.Una mención muy especial para el señor Gerardo del servicio de Bellboy que siempre nos apoyo cuando se le pedía.

David Bojorges

Dec 10, 2021

5

Muy amable el personal del hotel muy eficiente todo y muy bonitas instalaciones, solo mejorar el mantenimiento del gimnasio

César Iván Pérez Contreras

Oct 10, 2021

5

Excelente atendimento, o pessoal é muito simpático e os preços variam de acordo com o local.O café da manhã é muito divertido e delicioso.Amplamente recomendado.

César Iván Pérez Contreras

Oct 10, 2021

5

Excelente servicio, el personal es muy amable y los precios son acorde al lugar.Su desayuno es muy divertido y muy rico.Ampliamente recomendado.

Isaac Lorenzo Ramírez

Sep 10, 2021

1

Caro demais para o serviço ENORME que prestam… .. cobraram-me uma semana pelo pequeno-almoço que estava incluído e a segunda já não porque um colega reparou…. mau serviço e nenhum serviço ao cliente… .. somos uma equipa de 40 pessoas que, sem dúvida, NUNCA FICARÁ NOVAMENTE neste pseudo hotel….

Isaac Lorenzo Ramírez

Sep 10, 2021

1

Demasiado caro para el PESIMO servicio que dan….. me cobraron una semana el desayuno que venia incluido y la segunda ya no porque un compañero se dio cuenta…. servicio deficiente y nula atencion al cliente….. somos un equipo de 40 personas que sin duda JAMAS VOLVERA A HOSPEDARSE en este pseudo hotel….

Julio Solis

Jul 15, 2021

5

Very nice and clean.

Michael Turner

May 04, 2021

5

Wonderful Property. Top Shelf Service. Waitstaff is Excellent in the Saturday Breakfast.

Will Hoo

Feb 10, 2021

3

The hotel is ok.My biggest complaint was no hot water in the shower, and the air conditioning did not make the room cool.Also, the bed was made really weirdly - the bottom sheet wasn't fitted, and was tucked in at the head end of the bed, leaving nearly 10 inches of mattress exposed at the foot end.The people are great, and the location is great, but it's not the best stay I've had in Mexico.

Bernie Wade

Dec 24, 2020

5

Awesome place very kind staff extremely helpful

Criss Vet

Feb 10, 2020

2

Good service from the restaurant but is too old, cockroaches in my room, carpet very dirty looks like have years they haven’t clean it (the cockroach that I killed was at the carpet in all my stay) the heat doesn’t work, too much light get it from outside. Is too expensive for the quality of the rooms.

Arturo Méndez

Feb 10, 2020

3

The hotel is quite old. But is being given some remodeling. I'd say it has a nice atmosphere. Rooms are ok. Several small glitches. Breakfast is nice. Service from staff is ok. However, we had some spoofs on reservation and minor issues. All solved. Stay was ok, but would not be my first option next time.

Chris Bong

Feb 10, 2020

1

Run down hotel, front desk that doesn't care, old stale food served at dinner. First room I was given was run down. Paint was peeling from the ceiling, hole in the wall and overall run down. Went to the front desk and the staff didn't say a word and just moved me to another room. No paint was peeling but still dark and dingy looking. Front desk does not know about Marriott's policy for check in guarantee and did not honor the check in promise, I am handling with corporate now. Had dinner there one night and the food was stale. Bread, nachos, hamburger bun cracked into 4 pieces after trying to lift it up. Pasta was over cooked, wings said they were bbq but came out as buffalo, wait staff hovered and it felt like they were always watching you. DO NOT STAY HERE

Brandon Foote

Jan 29, 2020

5

Nice hotel. Feels safe. Rooms are well kept. Fitness center could use an upgrade but the hotel is a nice place.

Stephen Chapman

Feb 10, 2019

1

I wouldn't stay here if I didn't need the points for another trip. I got stuck in the elevator and had to pry the doors open to get out. My room phone did not work, no tissues in the room, I was not given the wifi password until I went back to the desk for it. The breakfast is very good, but the cleanliness has suffered. The place is very old and grime has accumulated in the corners. Be careful on the stairs, they are not all the same height. Edit: I decided to give this place another chance. My bad. See the pictures. The Ethernet cover did not fit, the water pressure was dismal and the water never got above lukewarm, the lamp switch was broken, requiring the bulb to be screwed out to turn it off, and the worst was that the bed sheets were too short, meaning your feet were on bedding that did not get changed between occupants. This is just disgusting! The elevator works now, but it stops high on some floors and low on others. Avoid this hotel.

mauriciogS7713KD

Nice hotel. Kind of old. Only one elevator?

4

I was there a couple of nights. Itâs a very nice hotel, big reception hall. I wasnât informed of the amenities available. Specially the guest room for guests in the 4th floor. I realized that only...

daniel_longoni

Unbelievably BAD!

1

Rooms have NO WINDOWS, rooms are DARK, bad TV RECEPTION, NO ENGLISH spoken staff, NO GYM (even though they say they have one - I believe they should revisit the definition of gym), low WATER PRESSURE...

felyarzola

Great value for your money

5

A hotel like this would run close to $200/night in the US, if not more; our total with tax for 3 weekend nights was $275! Bed was comfy, bathroom spacious, breakfast buffet amazing with many options...

KLDESQ

Great hotel for what it is--super value-- terrific service

5

I am just completing a stay here and overall give it two thumbs up. I am a Marriott Titanium member and was immediately upgraded to a very nice, spacious King executive room very close to their...

b_48126203

Is not a Marriott Service Hotel

1

I travel to Torreon for a family reunion and my wife and kids decided to stay in the marriott because i am a bonvoy member and line the franchise but this time was not a nice stay room noisy and...

jgranzow

Sad and tired

2

The hotel is in need of a facelift or rejuvenation. I was first excited to see that there was a bathtub in my room, but when I went to take a soak, there was no stopper. There is no window to the...

Marriott Torreon, Torreon

Marriott Torreon

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Marriott Torreon, Torreon

Marriott Torreon

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