Experience Luxury at The Gates Hotel South Beach

victoria Schutter

Oct 06, 2022

5

Gates hotel is Very nice hotel on Collins’s Avenue . The property is lush and inviting. The front desk person was friendly and efficient, a real asset to the property. We arrived at 10”30AM and were allowed to go ahead and check in. This is above and beyond as we were pretty tired puppies. Our room, though quite small was well appointed and efficiently laid out. The room had great lighting , nice furnishings, a comfortable bed with nice linens and the air conditioning worked great.. We were given a room overlooking the pool with a balcony. The location of the hotel is great and they have valet parking. We enjoyed the pool! We had a private cabana and spent the day there. I recommend the cabana, the Hilton and this hotel in particular.

Jonluke Torres

Sep 09, 2022

2

It's a very nice stay in our opinion but the hidden fees were killer first off there's no parking you have to pay 42 a day for valet parking then there's a extra charge of 30 for beach tent and 2 hours bikes and pool that wasn't optional. Either you use it or not you still got to pay extra 30 on top of your stay. Our bed was extremely comfortable and everything else was good other then the hidden fees. Beware before booking.

Christopher

Aug 27, 2022

1

Absolutely horrible stay here. The hotel was dirty and rooms were small. But that is far from the worst of our experience. I am a Hilton gold member. I checked out of the hotel and was never emailed an invoice or provided any folio of charges. Weird? I noticed two charges on my credit card. One was for pre authorization hold and the other was apparently for food and beverage and resort fee. I contacted the front desk through messages before ordering food to make sure we had $30 credit to use. They said we did. I call to dispute the charge and the girl at the front desk was entirely rude and unhelpful. She kept telling me to call Hilton honors as you booked third party and your “points” don’t apply. I didn’t use any “points”? Clueless. I told her the reason I ordered was because gold members get $30 credit for food and beverage and her staff confirmed before ordering after looking up my account and stay. Here’s where it gets incredible. I asked the her name for reference when I called customer service or corporate and she actually said thank you sir in a fake voice for calling gates hotel hope you have a nice day and hung up the phone on me. Absolutely DISGUSTING. Do yourself a favor and skip this trash of a hotel. The staff is arrogant and you will likely be overcharged for everything. We actually didn’t use the pool , bikes, beach towels - nothing! Nothing under the “resort fee” did we use. I will never be back to this hotel and I can see why it has horrible reviews. Also to park your car there is atrociously expensive. Should’ve trusted my gut.

Sagar Hajela

Jun 08, 2022

2

Didn't enjoy my stay. No matter what mode I set the central AC to, it kept cooling and kept room temperature to 66-67F. Heat didn't work at all. The only way I survived was sleeping with multiple blankets and turn off fan and AC. I didn't have time for getting this issue reported and corrected because I was there to enjoy not deal with maintenance issues. No self parking. Valet parking $42 (without tip) for 24 hours with in-out privileges. No microwave inside room but there is microwave room on 2nd floor near elevators where meeting room/staircase is. Front desk was really helpful and nice. Make sure you know they charge $100/night for incidental charges.

Krishan Tailor

Apr 08, 2022

5

We have had an excellent stay. The room was clean and noise free. We were upgraded to a balcony room on the top floor and I have added some pictures from said balcony. My only complaint would be the water didn’t get hot enough for my liking but that is more a personal preference than a hotel issue. Pool area was awesome and they have some activities planned for the afternoons so it keeps you entertained. They have a private restaurant attached and ‘Ola’ and it has some great reviews but we didn’t get to eat there as we had made reservations elsewhere.

Angela Medalha

Dec 13, 2021

1

Só vou postar as fotos dos moveis da nossa varanda ... que não era nossa , e sim coletiva , pois não tem nenhuma privacidade. Sem comentários !!!

Andre L Fonteles

Dec 13, 2021

5

Hotel muito bem localizado e com preço justo, quarto confortável e staff atencioso e gentil. Recomendo veementemente.

Celso Antunes

Dec 13, 2021

4

Antigamente era um motel de beira de estrada, o Ankara Motel, mas foi todo reformado pela rede Hilton, que adicionou um bloco de apartamentos. Mantém a piscina original e um certo charme vintage. A localização, em Middle Beach, é excelente. Um hotel moderninho, estilo W, por um preço mais acessível. Único ponto negativo é a Concierge, que demora muito para atender. Mas vale a visita.

Fabio Medeiros

Dec 13, 2021

5

Excelente em tudo, com certeza uma ótima opção em MiamiBeach. O diferencial uns cookies, que eles dão de cortesia, que são deliciosos. Troquei minhas milhas, para utilizar esse hotel e sem dúvida, fiquei muito feliz, e com vontade de voltar novamente.

Angelica Garuti Marques

Dec 13, 2021

2

Várias falhas de manutenção no quarto, teve incêndio na lavanderia no meio da noite, o café da manhã é pequeno e bagunçado e com poucas opções. O restaurante é caríssimo e as opções são limitadas. Não gostei nada nada.

Henry Mooney

Dec 08, 2021

4

Good room, great pool, and solid facilities. Service was impeccable but my room wasn't cleaned on one of the days.. They had some events during the art week which were great and not too imposing if you didn't want to get involved. Decent location as I ended up walking most places, close to the beach and not too far to find some decent places to eat. The other guests I was with had trouble getting their room cleaned for 3 days in a row and the cleanliness could have been better all round.

Alejandra Oramas

Dec 06, 2021

5

Excelente todo. Muy recomendable hotel relación precio calidad inigualable

Franco montano

Nov 24, 2021

5

I was very impressed with the service, quality of the room and amenities of the hotel for the price. I thought I got great value and was very happy with my stay. The staff was excellent and went out of their way to make sure I had a great stay. The only things I didn't like were that the doors and walls seemed thin so since you are in Miami so you may hear some loud talking in the hallways late at night. In my case it didn't last long but I did experience that. Other than that I had a great experience and would recommend this hotel if you're looking for a place to stay in Miami Beach.

Ana Romero

Nov 13, 2021

1

Mal servicio Mal trato No paciencia con gente que habla español y su inglés no es perfecto Confusión en las ofertas y descuentos que tienen No son humildes para pedir disculpas Comida promedio Usan la marca hilton, pero no es ni fregando hilton.Lección : vayan a un hotel de verdad y lo "barato" que no lo fue tampoco, sale caro.

Agustin Perez

Nov 13, 2021

5

Muy profesional el servicio brindado por el team member LUIS BALBOA en el Restaurant; asi como la comida y las bebidas .

Boris Minero

Nov 13, 2021

2

No hay una buena relación entre el precio y la calidad del hotel. Te cobran $42 USD por parking por noche, se dejan un depósito de $200 USD que se supone serán devueltos algún día.

Tuxito

Nov 05, 2021

5

Great experience. We slept in until 1pm by accident and we were lucky we weren’t charged for another night! The woman at the front desk was beyond kind and provided excellent customer service. We will be staying here again for our next visit in 20 days! Looking forward to the hospitality again!

Tara Hipolito

Oct 13, 2021

5

It was the best part of my trip. I felt at home. And Karim is the best. So good at welcoming you to a relaxing vaca. Loved it! My room was so comfortable. The hotel was extraordinary! A truly good find! Complimentary beach chairs, pool table , beautiful pool and delicious food and drinks. Had it all right there! Bob was the best with the luggage! Thank you for the best memories and a fabulous vacation! I truly enjoyed south beach. And would highly recommend.

Monica Castro

Oct 13, 2021

5

The gates were very accommodating from the beginning. We had a very nice stay. I loved the smell of the hotel and everything they offered. The pool could be a little warmer and the trash from the pool area needed a little work but other then that I definitely will be back for another stay with them. They also have a pool table to enjoy with the fam. A pingpong table near the pool that was pretty cool. And lots of areas just to chill and talk around the hotel.Thank you for a great weekend.

Jennifer Nanek

Sep 18, 2021

5

Stayed here last weekend as I was in town for a Comic convention. Best feature of the hotel is an easy 2 block walk to the beach. Love the gym and pool. Staff is friendly and rooms are clean. I liked the text messaging with guests feature to answer questions. Turn around time was sufficient like 10 or so minutes. The entrance is difficult to locate...heads up. I was told that problem was temporary though. Overall enjoyed my visit. No problems

Helena Grynfogiel

Sep 13, 2021

5

Ótimo hotel, tem uma localização boa. Vc tem que estar de carro . Eles tem um ônibus para ir para a praia. Os quartos são bons e limpos . Funcionários educados, a piscina do hotel e gostosa, o bar é muito bom amei os drinks de lá . O café da manhã é muito bom. Vale a pena ir . Fica a dica …

Paulina Covarrubias ramirez

Sep 13, 2021

1

No volvería! muy descuidado para ser de cadena Hilton. Mucho vagabundo entra al hotel a robar o dormir. no hay seguridad absoluta y el director de front desk se escusa con que hay hoteles peores. No recomiendo.

Jennifer Johnson

Sep 13, 2021

4

I really enjoyed my stay at the hotel. The staff very accommodating, I was able to text any and all my concerns and they would respond back promptly all time of the day. The poolside service was excellent I had the chicken Cesar salad. My room was nice the bathroom counters had stains on them but it was clean. I was unable to use the bike service because of some issues with my credit card even though the first 2 hours was free. They have a pool table in the lobby I didn’t use it but I seen other guest playing and having a good time. Overall great view beautiful hotel wonderful staff

Alvaro Parra

Aug 13, 2021

2

Es un hotel pequeño, chic,posee instalaciones muy bonitas, actualizadas, modernas, el ambiente en la piscina es muy bonito, las habitaciones bonitas, modernas. El servicio de restaurante es excesivamente costoso, no volveré por el alto precio de las comidas. No tomé desayuno, almuerzo ni cena.

Rocky Plotts

Aug 13, 2021

4

Totally decent and nice, but not a spectacular place to stay in South Beach. I don't have my kids on this trip, but I would say it's kid friendly from what I see. Nice accommodations, the pool view room is a nice touch and offers added space. A short walk to the beach and the hotel offers beach accommodations but it's probably a 10 minute walk to those. Food and drinks are good and pricey as you'd imagine. Not a beach front hotel. I'll have to do some more exploring, but at first glance, not a ton of night life or restaurants around that aren't in a hotel. Liquor store just down the street. Rooms are clean and nice as you would expect from a Hilton property. Staff is amazing. As a diamond member I got checked in at 3pm but I heard some people were still waiting for their rooms at 7 PM on a Monday.

Wine Fine

Jul 13, 2021

3

Overall good we had a good stay. As with anything and anywhere there will be some flaws. Ours was that we weren’t told that in order to get housekeeping to clean our room we had to notify them 24hrs before. No one brought us any clean towels. Calling downstairs only to get no answer twice. The valet was great, nice staff. Lastly when we booked rooms we asked if we could be on the same floor and that wasn’t the case when we checked in. One things I would give 5 stars on is the cleanliness of the bathroom in the lobby area. And I enjoyed the free warm cookies as well.

Andrea Ragaglia

Jun 13, 2021

4

Excelente ubicación muy cuidado y limpio no hacen aseo diario de los cuartos por lo demás muy bueno

Tasso Kostalas

Feb 23, 2020

5

Great service all around. We had an event there for the weekend and they were very accommodating and helpful. The food was amazing and the location is perfect as your midway along the strip.

Malgorzata Kucharuk

Feb 19, 2020

5

Prime location in the center of Miami Beach, off of the crowded South Beach, pretty close to the causeway (so easily accessible from the airport;-), this (almost;-) brand new hotel offers comfortable/spacious rooms, open air pool and fitness. Recently they have added some great classes (yoga, zumba). Their lobby was redecorated about a year ago and upgraded with a concierge desk. The check in desk is kind of hidden... The hotel has a bar and pool 🎱 table. In addition, there is a restaurant facing Collins Ave. That has changed too... I preferred the previous one with a nice happy hour on drinks and food items... On the whole, a nice place and reasonably priced (if you book in advance)

Michael Pavlakos

Feb 12, 2020

5

The Gates crew takes really good care of my team and me. We are with them 3 times a year and always happy. Location to CC is great and accomodations are nice. All NY people,,, do realize it is south beach Miami so the pace IS NOT NYC PACE... RELAX!!!

ang mck

Feb 04, 2020

1

We booked direct and stayed at The Gates Hotel South Beach for 3 days during the Super Bowl festivities. I've definitely had better experiences at hotels. The first impression was definitely bad, after not being able to find the hotel parking, we pulled up to the front & were greeted by valet service. Now, I'm accustomed to valet service at hotels, but not ones who charge $50 a day! (We paid $179 for the room, you're going to charge $50 a day for parking?? We can't help but wonder if this was price gouging since it was Super Bowl week.) After we were told (by the Gates Hotel front desk staff) of this charge, I quickly had my car retrieved & was forced to park 6 BLOCKS down from the hotel & then walk back & forth. We were NOT happy about this. Most of the staff were nice though it did take 20-30 minutes to get check-in to our room. The room was overall comfortable but having the fridge in the bathroom is a bit odd. Room service never answered when we called. We had to keep going down to the lobby every time we needed something. We don't plan on staying at this location again.

Javier Restrepo

Dec 13, 2019

2

Fui de vacaciones con mi pareja y su hermana, nos hospedamos por una semana, donde todo se encontraba muy bien la atención excelente, pero el día 15 de julio de 2019 después de llegar de caminar con mi pareja de la playa siendo las 6:10 am decidí entrar por la parte de l piscina donde por accidente me corte con un vidrio en una zona húmeda del hotel, mi pareja corrió a recepción y solo le brindaron una Cira y una botella de agua que porque no tenían botiquín de primeros auxilios, yo continué mis días pero nunca el hotel me pregunto cómo me sentía, o si necesitaba algo al respecto. Por un mínimo error lamentablemente todo lo bueno que pudo ser pasa hacer aceptable.

Adrielle Smith

Oct 27, 2019

5

I have stayed at many hotels at south beach. This has to be the best one! First of all you definitely get what you paid for. The rooms are super clean. The STAFF members are very friendly! When I called to book a room the customer service representative was great! She helped me find a room in my budget and she did it with speed and efficiency. When I arrived to the hotel the valet workers were very nice as well. When I check in all the staff made me feel welcomed. They did not give me any trouble and they made sure I was okay! My room was beautiful I loved it. I definitely recommend to anyone staying on south beach. This is what you call amazing hotel service! This was my first time staying here and I will definitely be back!

coreyj813

Patrick service

5

Very good customer service ð Patrick very good person visiting mami very good place he show me alot from the area he's as a very good personality. I highly recommend coming to these men. If you...

582deidraa

Vacation

5

Amazon customer service !!! Definitely recommend. They were so nice and very reasonable pricing !!! Also have great tourist ideas : my family and I really enjoyed our time there and the trip over all...

goal333221

Great management, structurally challenged property

2

The management team was very positive but could not overcome the challenges of the physical property. Had to transfer multiple rooms due to moisture/humidity/flooding post-serious rain. Much...

494spencerc

The gates south beach- beach service

5

Christian and Christi, wonder service very friendly. They helped us get set up at the beach and were very nice and helpful on our vacation to south beach. Would recommend! We will come back to this...

taniao443

Christian & Kristi great service from 21st street Beach

5

Christian & Kristi offer great Service at 21st street miami beach. Easy going professional service. Chairs and umbrellas brand new & super comfortable. Full service offering Including food and...

Menace2N

Great Stay At The Gates

5

Stayed recently for 5 days. Arrived early and Kevin and Joe were very professional and helpful. Hotel is quiet and in a very good location. Resort fee very reasonable for the amenities. The staff...

NesiCharmaine

Hotel Stay

5

The hotel is nice. I loved the sliding door with the mirror attached. The bed is a bit uncomfortable other than that everything was great! Didnât know the elevators or lobby being sprayed or wiped...

Malik D

Excellent Experience, would highly recommend it to other Hilton Diamond Members

5

I am giving this hotel 5 stars review hands down.. This is due to great staff and management team My check in story was interesting that caused me me to write this 5 star review :When I...

Robert K

OK hotel but overpriced

2

Stayed here for 2 nights. Staff were friendly and lobby area is nice enough. Location is pretty good. Diamond recognition was fairly weak, got a minimal upgrade and an extra hour late checkout...

V8327HCdavidw

My stay experience

5

Bob is one of the most customer service oriented Bellman I ever met. Because you I will stay here again!!! He was very attentive to my needs and never said no to anything. He even checked on me when...

458avam

Beach day!

5

Christian from the 21st street beach was so welcoming and friendly! We so appreciated his help with the beach chairs, we had a lovely time and a gorgeous view! We also had a great conversation & he...

Expedition573165

Christian at Boucher Brothers

5

Christian from 21st was fantastic. Set us up in a perfect spot. Very cordial and have us alot of tips about what is available in the he area and hot spots for the night. Definitely recommend 21st...

The Gates Hotel South Beach - a Doubletree by Hilton, Miami Beach

The Gates Hotel South Beach - a Doubletree by Hilton

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The Gates Hotel South Beach - a Doubletree by Hilton, Miami Beach

The Gates Hotel South Beach - a Doubletree by Hilton

Price & Availability

Travelers

Select your room

Standard Double or Twin Room ·

Double Or Twin Bed ·

Standard 2 Queen Room (Pool View) ·

Standard 2 Queen Room (Accessible) ·

Overall

Customers Review

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